FAQ
Frequently Asked Questions
We’ve put together answers to the questions we get asked most, so shopping with ShedEasy is as simple and transparent as possible.
SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes. We offer free shipping on orders delivered within the United Kingdom.
Q: How long does delivery take?
A:
- Orders are processed within 1 to 2 business days (Monday to Friday).
- Once processed, shipping usually takes 5 to 7 business days.
- All together, you can expect your order in around 6 to 9 business days.
Q: Can I track my order?
A: Definitely. Once your shed ships, you’ll get an email with your tracking number. Tracking usually becomes active within 24 to 48 hours of dispatch.
YOUR ORDER
Q: Will I get an order confirmation email?
A: Yes, as soon as your order goes through, we’ll send a confirmation email with all the details.
Q: Will my shed arrive assembled?
A: Professional assembly is included free of charge. Our team handles the assembly at your property on the arranged delivery date, so your shed is ready to use once assembly is complete.
RETURNS & WARRANTY
Q: What’s your return policy?
A: You’ll find the full details, including eligibility and timelines, in our Return & Refund Policy. It walks through exactly how to start a return and what conditions apply.
Q: How do I request a return?
A: Just email us at support@shedeasy.shop with your order number and the reason for your return, and we’ll take it from there.
Q: Are any items excluded from returns?
A: Items that arrive used, assembled, or without their original packaging may not be eligible for return, subject to applicable consumer rights. Please refer to our Return & Refund Policy for full details.
Q: Do your sheds come with a warranty?
A: Yes. Every shed sold by ShedEasy comes with a 10-year limited warranty, starting from the date of delivery. The warranty covers qualifying manufacturing defects, faulty materials, and structural faults under normal use. Please see our Warranty Policy for full details.
CUSTOMER SUPPORT
Got a question we haven’t covered? Our team is happy to help.
Email: support@shedeasy.shop
Business Address: 14/16 Balls Road, Birkenhead, United Kingdom, CH43 5RE
Business Address: 14/16 Balls Road, Birkenhead, United Kingdom, CH43 5RE
We aim to keep support fast, friendly, and genuinely useful, so your shopping experience stays smooth from start to finish.